Contact us
Send us a message, suggestion or correction about the Kolkata Metro — we typically reply within 24-48 hours.
Send a message
If you spotted a mistake, want to suggest a new section, or have a question about the Kolkata Metro, drop us a message at [email protected]. We read every email.
Please note: this is an independent information website. We actively keep the site updated with any service changes, delays or fare adjustments — so before raising a query, check the relevant page on kolkatametro.org first; the answer is very likely already there.
Contact information
Email[email protected]
Websitehttps://kolkatametro.org
LocationKolkata, West Bengal, India 🇮🇳
Response timeUsually within 24-48 hours
Looking for fares, lost items, schedule changes or service updates? Check our regularly-updated Fares & tickets, Schedule and Home pages — we post any operational changes as soon as we hear about them.
Frequently asked questions
Within 24–48 hours on business days. We are a small team — please be patient.
Unfortunately we cannot reissue cards from this website. If your card was registered with photo ID, visit the customer service counter at any Kolkata Metro station — they can block the lost card and recover the balance. We have a full walkthrough on our Fares & tickets page.
Yes — we love community contributions. Send your photo and a short caption and we’ll credit you with a link in the image alt-text.